FAQ Self Storage Questions, Answered

Renting is 100% digital. Select your unit size on the rental portal, sign the online lease and make a payment—the whole contactless process takes minutes from your phone or laptop. You instantly receive an email with your unique gate code, so there are no office visits or paperwork.

Instantly, in most cases. Your unique gate code arrives by email and SMS within minutes of completing your online rental and signing the digital lease, so you can start moving in right away without waiting for office hours or manual approval.

Yes. The facility is remotely managed, so photos and dimensions for every available unit are online. If you'd like to see a unit in person, call or text us and we can provide temporary gate access to tour the grounds before you commit.

You get 24/7 HD video surveillance, personalized digital gate access, drive-up units and a 100% online rental process with instant access. Add month-to-month flexibility, a clean, well-maintained property and responsive local support.

Yes. The facility has 24/7 high-definition video surveillance and a fully fenced perimeter. Access is controlled with a personalized digital gate code, so only active tenants can enter the property.

Standard gate access is 6:00 AM to 10:00 PM, seven days a week. If you need more flexibility, a 24/7 access upgrade is available for $10/month.

Our local support team is available by phone, text or email daily from 8:00 AM to 8:00 PM. You can rent a unit online 24/7. Call or text 817-382-9949 anytime during those hours.

As soon as you complete your online rental and sign the digital agreement, the system generates a unique gate code and sends it to your email. Use it at the keypad to enter the property and move in at your convenience.

Not at this time. The facility focuses on high-quality, non-climate-controlled units with convenient drive-up access—ideal for tools, outdoor equipment and household goods that don't need temperature regulation.

Yes. Hazardous materials, explosives, flammable liquids (such as gasoline or propane), perishable food, live animals and illegal substances may not be stored. Firearms and ammunition are restricted. Your digital storage agreement has the complete list.

No. To keep the facility clean and pest-free, food of any kind—including canned goods and sealed non-perishables—is not allowed.

No. Units are for storage only. Vehicle maintenance, mechanical repairs and hobby projects aren't permitted. If you're storing a car, boat or motorcycle, make sure it's storage-ready before move-in.

Yes. Professional pest control specialists regularly treat the exterior of the facility. We also recommend preventative baiting inside your unit and never storing food or unsealed items.

Door dimensions vary by unit size and location. Most units have roll-up doors that maximize your loading space. Check the unit details on the rental portal or contact us for the exact width and height.

Contact us right away by phone, text or email. Maintenance requests are prioritized, and if extensive repairs are needed we'll help you transfer to another unit quickly, based on availability.

All major credit cards, debit cards and ACH (e-check) payments through the secure online portal. As a remote-managed facility, cash and physical checks aren't accepted. Autopay is recommended.

Use the secure online payment portal for instant transactions, set up automatic monthly billing (autopay), or pay over the phone with our team.

No. Rentals are month-to-month with no long-term commitments or hidden contracts. Store for one month during a move or long term for your business.

No. The one-time administrative fee covers account setup, gate access programming and digital lease processing, which makes instant rental confirmations possible.

Yes, all tenants need protection for their stored belongings. The Tenant Protection program is a low-cost way to safeguard items against fire, water damage, theft and rodent damage, without a separate homeowners or renters policy.

Give a 14-day move-out notice by phone, text or email. On move-out day, empty and clean the unit, leave the door closed but unlocked, remove your lock and text us a photo of the empty unit. We close your account the same day.

No. Rent is billed monthly and isn't pro-rated for partial months, so plan your move-out near the end of your billing cycle. You also get a free 3-day move-out grace period.

No. Units must be completely emptied. Items left behind, including trash or furniture, result in disposal fees starting at $150. Consider local donation centers or a junk removal service.

A photo of your empty, clean unit serves as your digital signature for a fast, contactless checkout. It protects you from move-out disputes and extra cleaning fees, and lets us close your account the same day.